How To Cancel Private Internet Access Subscription In 2021

  • 22/Jun/2021
  • 12:28 pm

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Private internet access also known as PIA is a popular VPN service provider that allows you to surf the internet anonymously without having to worry about your information being stolen.

PIA like many other VPN service providers offers a 30- day money- back guarantee. For many, this PIA ticket refund policy is a great opportunity to try PIA’s service firsthand and decide whether or not they would like to continue with the service.

However, most VPN providers, just like PIA, do not explain in detail the cancellation process. We have had a number of people come up to us with this query, that is why we will be discussing how to cancel private internet access in this guide. In this guide, you will find a step by step process stating how to claim your refund while you still have the chance.

During the refund process you may like to consider other premium VPN alternatives that offer excellent offerings that far outweigh those of Private Internet Access VPN. ExpressVPN and NordVPN are two VPNs that come highly recommended if you are looking for VPNs with very tight security and lightning fast speeds. Both offer a 30-day money back guarantee which would allow you to test run their service.

Quick Guide on how to Cancel PIA and Request a Refund

  • Sign into your private internet access account.
  • Once signed in scroll down the page and click Turn auto-renewal off
  • Next confirm that you want to deactivate auto-renewal
  • Once confirmed, contact PIA’s account support team to request your cancellation
  • Wait 5 to 10 business days to get your money back

Step-by-Step Guide to Cancelling Your PIA Account

PIA VPN cancelling is an easy and painless procedure and you get your refund in 10 days. What you need to do is turn off automatic payment and then request a cancellation and refund through the VPN’s live chat or email support.

  1. The first step is to sign in to private internet access:

    Go to privateinternetaccess.com and click my account. Thereafter, log in to your account using the username and password you used to set up the account when you first subscribed.

  2. The second step is turn auto-renewal off:

    As soon as you are logged in to your account, scroll down the bottom of the page. There you will see a “turn auto-renewal off” button, just as seen above. Click on it. Next, you would also be asked why you want to cancel automatic payments.

    You can go ahead to select the reason that applies to you from the options selected and click the “deactivate auto renewal” button afterwards.

  3. Next confirm auto-renewal is turned off

    You will be taken back to your account page and you should now see a different button “Turn auto renewal on”. This means that you have successfully cancelled automatic payment on your account.

  4. Contact customer support

    You will have to contact PIA’s customer support team to cancel your account and request a refund. You can do this through live chat or through email. Both are straightforward. You can find the live chat button on the bottom right of your account screen.

  5. Request cancellation and refund

    Insert your request and click “start new chat”. You will automatically be connected to an account support representative who will ask why you want to cancel your private internet access subscription. Giving out a lot of information is not necessary; the customer support representative will ask you for your subscription order number to process the cancellation. This number is an eight digit number that you can find on your original subscription invoice. You could ask for a resend of your invoice email if you no longer have it.

  6. Await your refund

    Private internet access customer support representatives are usually not forceful and they don’t ask you too many questions or try to persuade you to stay. Your request should be processed almost immediately. Once processed, your refund should reach you within 5 to 10 business days.

    On the other hand, if you choose to cancel your subscription by email, you first follow the first 3 steps above. Then once you have confirmed that auto-renewal has been turned off, you can contact PIA’s support team by creating a new PIA ticket extension charges or by emailing them directly at

    helpdesk@privateinternetaccess.com. Don’t forget to state why you want to cancel to hasten the process. You could get a response within 24 hours and your request may be processed immediately.

  7. Get a new VPN

    Private internet access has some amazing features; however, it may not be the best fit for everyone. After you have PIA VPN cancel, the next thing you need to do is to search out another VPN that has a service that suits your needs better. You do not want to leave your data vulnerable and as such this decision has to be made as quick as possible. Using a VPN is the only way for you to stay anonymous online and to keep your information safe and secure from hackers and snoopers.

Best Alternatives to PIA

Here are some other alternatives that you can try out:-

1. NordVPN

  1. Built-in ad malware blocker
  2. 5,560+ servers in 59 countries
  3. Faster than PIA
  4. 24/7 live chat
  5. Use maximum of 6 devices at once
  6. 30-day money-back guarantee
  7. works with: Netflix, BBC, iPlayer, Amazon, Prime video, Hulu, Vudu, HBO Go, Sky TV
  8. Device supported: Windows, macOS, Android, Linux, Chrome, Firefox, routers.

NordVPN is a fast, reliable and secure VPN with a very intuitive user interface. In fact, you don’t need to be a tech pro to be able to use it. NordVPN allows you access to 5,560+ servers in 59 countries; this means you would have guaranteed blazing fast connection speed wherever you are in the world.

With NordVPN, you would not be affected by geo blocks as it has strong unblocking capabilities, giving you unlimited access to several streaming services regardless of your current geographical location. Speaking of streaming, your device will never be an issue as NordVPN is compatible with a range of devices - with dedicated clients and apps.

NordVPN uses the highest level of encryption 256-bit AES to make your traffic impenetrable. It also has a kill switch that cuts off your connection in case you lose contact with the VPN to prevent your IP address from being revealed. Taking security a step further, NordVPN’s Cybersec feature prevents annoying pop up ads while streaming, it also detects and blocks suspicious websites to keep you safe from malware and hackers.

As much as NordVPN offers incredible features, you would not need to break the bank to have access to this mouth- watering offers. It has very flexible payment plans ranging from one month to a two year plan currently going for a 68% off. NordVPN definitely gives you the value for your money.

You can always use the 30-days money –back guarantee if you are not pleased with the services rendered.

2. ExpressVPN

  1. Strict privacy policy with trusted server technology
  2. 3000+ servers in 94 countries
  3. Lightning-fast speeds
  4. Buffer-free streaming, unlike private internet access
  5. 5 simultaneous device connections
  6. 30-day money back guarantee
  7. Works with: Netflix, Amazon, Prime video, Hulu, HBO Go, Sony Crackle, and Sling TV.
  8. Devices supported: macOS, iOS, Windows, Android, Linux, Chrome, Firefox, Safari, and Routers.

ExpressVPN is by far one of the best VPNs available. ExpressVPN combines fast connection speed together with airtight security to create a swift and safe browsing environment for users.

ExpressVPN is very user friendly as you won't have much trouble navigating its app and clients. Just one click of a button and ExpressVPN will automatically serve you the quickest server for you, depending on your physical location and server speed and time.

ExpressVPN leaves nothing to be desired when it comes to security. It uses a top grade encryption to lock down your traffic and a kill switch that stops your device from exposing your true IP address if you lose connection to the VPN.

With an ExpressVPN subscription, you can enjoy protection on about 5 devices including; smart TV, PC, mac, iphone, and android phone, ipads, and tablets etc.

You can always contact ExpressVPN’s customer service team 24/7 through live chat or email if you encounter any problems. They are reliable and very responsive.

ExpressVPN has subscriptions ranging from monthly to yearly; and with discounts in place, it is a great value for your money. Just like PIA, ExpressVPN also has a 30-day money-back guarantee in case you are not satisfied with the services.

3. CyberGhost

  1. Streaming and torrenting-optimized servers
  2. Ad tracking, malware blocker
  3. 45-day money-back guarantee
  4. Works with: Netflix, BBC iPlayer, Vudu, HBO Go, Sony Crackle, Crunchyroll
  5. Device supported: Windows, macOS, Android, Linux, Chrome, Firefox, routers, safari opera, iOS.
  6. 7 device connections simultaneously
  7. User friendly VPN for beginners
  8. 24/7 live chat

CyberGhost is sure to get you a quick connection anytime any day. Cyberghost is easy to use, offering you the best possible speed and smooth streaming experience.

If you need this VPN solely for streaming, you will be pleased to learn that it has hundreds of servers dedicated to streaming and torrenting. In addition to streaming with no bandwidth limit, you get to access full catalogs of Netflix, Hulu, or Amazon prime and watch whatever you want wherever you are.

You enjoy absolute privacy when you use CyberGhost VPN because every inch of your data is protected with strong encryption and your activity concealed from prying eyes. Cyberghost also has its built-in malware, tracking and ad blockers similar to PIA’s ad blocker. Its automatic kill switch is there to make sure your identity is not compromised as a result of leaks.

CyberGhost has 24/7 customer support that you can reach via email or, live chat. They also have a 45 -day money-back guarantee which translates to a risk free investment. If you are not entirely satisfied with the services, you can always process a no hassle refund.

How can I Cancel the Private Internet Access VPN Subscription on Android?

If you purchased your PIA subscription through Google play store you will need to cancel through the Play store. Here is how you can cancel PIA through your android.

  1. First Go to Google Play store and log in to your account
  2. Tap “My subscription” then click private internet access subscription
  3. Click “manage Subscription” then click “cancel subscription”
  4. To seek a refund you will need to make the support ticket through PIA’s official website; helpdesk@privateinternetaccess.com.
  5. Your refund will be processed within 5-10 working days

How to Cancel Private Internet Access Subscription on iOS

If your private internet access subscription was gotten through the App store, you will need to cancel from the App store instead of the PIA official website.

Here is how to unsubscribe from PIA from your App store:

  • Through your setting app, click your name then click subscription
  • Click “Private Internet Access subscription” use iTunes and App s sign in to your account
  • Click subscription and complettore if you don’t find the other option
  • Click your apple ID ande the cancellation process by following the instruction given

After PIA VPN cancellation, you will need to create a support ticket through PIA’s official website to request a refund.

Things to Consider Before Cancelling PIA

PIA has some very unique features that you may not find in other VPN so before you decide to switch, here are some key capabilities you should consider:

  • Netflix Access: this VPN works well with some Netflix regions including the US. Furthermore, PIA is quite fast which allows it to stream at high quality for the best Netflix experience.
  • Unblock torrents: users can access torrents with PIA to download p2p files safely. If you use torrents frequently, then PIA can be quite valuable with SOCKS5 proxy and VPN support for p2p.
  • Cross- platform support: a single PIA account can be used to connect up to 10 different devices at a time. You can easily install PIA on fire TV for streaming purposes.

One downside about using PIA is that there are no PIA free trials for new users; this might be one of the reasons that makes users cancel their PIA subscription. The only way to try PIA if you are a new user is to purchase the full subscription and if you are not satisfied with services you can claim your refund within 30 days.

How long is PIA’s money- back guarantee?

Currently, private internet access has extended its money-back guarantee from 7 to 30 days. This is great because it gives you enough time to test the product thoroughly and determine whether or not you want a longer commitment.

How long does it take to have my money back?

It will depend on the payment method you used when subscribing. Overall you can expect to receive the money in your bank account within 2-5 days. Please note that it may take up to 5-10 business days (or as soon as your payment provider finishes the refund process on their end) following the completion of your refund, for the funds to be reflected on your end.

In conclusion, PIA is a fast, safe and affordable VPN but sadly may not be a suitable choice for avid streamers. If it has not been able to bypass the content you want to watch then it is ok to want a switch. PIA has a 30-days money-back guarantee that enables you to get your refund quickly and easily. Nevertheless, private internet access subscription cancellation is not clear cut.

First, you need to cancel your subscription within 30 days and then make a refund request by creating a support ticket. Thereafter you simply communicate with the customer service representative and should be able to get your refund in a week. After cancellation of your VPN you would want to sign up for a VPN that gives you access to unrestricted internet. Depending on your choice there are some alternatives that are available to you. The NordVPN for example is one of these alternatives, it is the fastest VPN and the best for streaming and it has a lot of excellent deals that make subscriptions very reasonably priced. Additionally, you have Express VPN which is experts at privacy and security so if you want a very secure VPN this would be a good choice. It also has blazing fast speed and incredible unblocking abilities and prices are also very affordable.